Terms & Conditions

Author: Cherie Weatherald   Date Posted:12 October 2026 

Welcome to Mad Zombie Collectables – where collectors come to find something awesome!

Whether you’re hunting for the latest diecast release, adding to your pop culture collection or tracking down something a little harder to find, we want shopping with us to be easy, secure and enjoyable.

These Terms & Conditions are here to keep things clear and fair for everyone. By shopping with Mad Zombie Collectables (ABN 27 864 718 578), you agree to the following terms.

Ordering With Us

We want ordering from Mad Zombie Collectables to be as simple as possible.

All prices are displayed in Australian Dollars (AUD) and payment is required before your order is dispatched.

Please check your order and delivery details carefully before completing checkout. If you make a mistake, contact us as soon as possible and we’ll do our best to help before your order is processed.

Pre-Orders & Backorders

Love getting in early on upcoming releases? So do we!

We offer pre-orders and backorders across many of our collectable ranges, giving you the opportunity to secure products before they arrive or order products that we don't currently have on hand.

Pre-orders and backorders are subject to their respective policies, including information about payments, estimated arrival dates, delays and cancellations.

Release and arrival dates are estimates and can sometimes change due to manufacturers, distributors or shipping delays outside our control.

Product Availability

With thousands of collectables available, occasional stock discrepancies can happen.

If an item you order unexpectedly becomes unavailable, we’ll contact you and work with you on the available options, which may include an alternative item, store credit or a refund.

Shipping & Delivery

We carefully pack orders to help ensure your collectables arrive safely.

Shipping times vary depending on your location, shipping method and whether your order contains in-stock, pre-order or backorder products.

Full details are available in our Shipping & Delivery Policy.

International Collectors

We love sending collectables to customers around the world.

International customers are responsible for any customs duties, import taxes or other charges imposed by their local authorities.

Returns & Problems With Your Order

We want you to be happy with your purchase.

If there is a problem with your order or an item arrives damaged or faulty, please contact us so we can assist.

Our Returns & Refund Policy explains the available options and your rights.

Nothing in these Terms & Conditions excludes or limits any rights you have under the Australian Consumer Law that cannot legally be excluded.

Product Information & Images

We work hard to keep our product descriptions, images, pricing and availability accurate.

Occasionally, manufacturers may change packaging, colours, specifications or other product details before release. Promotional or prototype images may also differ slightly from the final retail product.

Our Store Policies

When shopping with Mad Zombie Collectables, the following policies also apply where relevant:

Together, these policies help make our ordering process clear and transparent.

Website Content

Our website content may be updated from time to time.

Original Mad Zombie Collectables website content, graphics and images may not be reproduced without permission. Product names, trademarks, characters and brands belonging to third parties remain the property of their respective owners.

Our website may also contain links to third-party websites. These are provided for convenience, and we are not responsible for the content or privacy practices of external websites.

Shop With Confidence

At Mad Zombie Collectables, we’re collectors too, and we understand the excitement of adding that next piece to your collection.

Our goal is simple: great collectables, a huge range and friendly service for collectors across Australia and around the world.

If you have a question before placing an order, please get in touch — we’re always happy to help.

These Terms & Conditions are governed by the applicable laws of South Australia and Australia.