Returns & Exchanges

Author: Cherie Weatherald   Date Posted:8 September 2016 

Returns

Returns Policy

  • You may return most new, unopened items within 14 days of purchase or delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item).
  • We require an RMA for each item being returned.
  • Returned items must be in original condition, unopened, including tags, booklets, and labels.
  • All goods must be accompanied with the receipt or invoice. We will not accept a return without this documentation.

Refunds

  • Refund will be issued to the original payment method.
  • 15% restocking fee will apply to some returns.
  • You will be responsible for return shipping costs of non-defective merchandise.
  • You should expect to receive your refund within two weeks of your package arriving in store. 

Non-Returnable Items

Food products, electronics, undergarments, blind box items, products with downloadable content, and other items as noted on the product page cannot be returned for refund or store credit.

Speciality Orders /Preorder Returns

A Speciality Order/Preorder is an item that has not yet come into stock, but you can pre-purchase it to secure your piece. Paid up front 100% and are then shipped out to you as soon as they arrive without you having to do anything further. It Is a contract of sale between Mad Zombie Collectables (MZC) and 'you' the customer.

These are non-refundable. Items that are damaged and/or faulty will be replaced or a store credit will be provided. 

Apparel Exchanges

If you need a different size of an apparel item you ordered, please place an order for the new size and complete the RMA process for the old size. Just pay shipping to return the old item, then email accounts@madzombie.com.au with your new order number, and we will refund the shipping & any promotional price difference. Note that we can't do apparel exchanges for orders shipped outside Australia.

In the email, please include:

  • Your name
  • Original order #
  • New order #

If the size you desire is out of stock or you have questions, please contact us on (08) 8223 2526 / 0403129918.

FAQ

How can I make a return?

To return an item, you must have a Return Merchandise Authorization number (RMA).

How can I request an RMA?

  1. Email us at sales@madzombie.com.au
  2. Enter the quantities you would like to return along with the reason, and follow any additional instructions.
  3. After you get your RMA number, you will need to ship your package back to us at the following address:

Mad Zombie Collectables

RMA:    [ include your RMA# here ]

Shop 11G Gays Arcade, 19 Twin Street, ADELAIDE  SA  5000

Please place the barcode so it's highly visible on the return packaging. Do not slap a shipping label on the manufacturer's packaging. Securely package the returned product within an outer box. We strongly suggest you use a shipment method which includes tracking.

If that's all too confusing, you can contact us on (08) 8223 2526 / 0403129918.

Can I return something I received as a gift?

Yes, the item does need to be unopened and you'll need to contact us for assistance. If you can provide the email address, first and last name, or last name and zip code of the gift giver, we can get your return started.

How long do returns take to process?

Return processing can take up to 2 weeks. If you have not received a refund after that time, please contact Customer Service with your RMA number for more information.

Can I return my purchase in person?

Yes, but you still need an RMA number.