Preorder Policy

Information

A Preorder is an item that has not yet come into stock, but you can pre-purchase it to secure your piece. Paid up front 100% and are then shipped out to you as soon as they arrive without you having to do anything further. It Is a contract of sale between Mad Zombie Collectables (MZC) and 'you' the customer.

Preorders are non-refundable. Items that are damaged and/or faulty will be replaced or a store credit will be provided.

Preorders are important for limited release items, as sometimes we may presell out of an item, so preordering will be the only was to ensure you can buy that piece.

Please note that preorder dates are estimates only and subject to change. These estimates are based on the best information that we have available at the time. These changes are beyond our control and due to the discretion of our wholesalers and the manufacturers.

Shipments Containing Pre-Order Items

If you have placed an order on our website for in-stock and pre-order items, please be aware that your order will not ship until all items have arrived in stock. The order will then be shipped out.

Please contact one of our friendly staff members if you have any further questions.

Processing Times

We always endeavour to process all pre orders as quickly as possible, but please be aware that there will be a delay on any item/s that is heavily pre sold, or if we land a lot of pre ordered items at the same time.

We ask for your patience during this time so we can have as many resources on this task. Any uptake in emails/calls for updates on shipping will only slow us down as we need to reallocate resources to answer these messages.