Shipping & Delivery Policy
Author: Cherie Weatherald Date Posted:12 October 2026
Mad Zombie Collectables ships orders throughout Australia and to selected international destinations.
Order Processing Times
In-stock orders are normally processed and dispatched within 1–2 business days, unless otherwise stated on the product page.
During periods of high order volume, major releases, sales events, public holidays and the busy November–December period, processing may take approximately 3–5 business days.
Products marked as Backorder, Pre-Order, Out of Stock or Ships Separately may be subject to different processing and dispatch timeframes.
Please note that processing time is separate from shipping/transit time. Delivery estimates provided by Australia Post or other carriers begin once your order has been dispatched.
Business days are Monday to Friday and exclude weekends and public holidays.
Order Tracking
Most Australian orders are shipped using Australia Post or an independent courier service.
Once your order has been dispatched, you will receive an email containing your tracking information.
Registered customers may also be able to view their order status and available tracking information through their online account.
Please allow some time after receiving your dispatch notification for tracking information to become active within the carrier's system.
Domestic Shipping – Australia
Standard Shipping Rates
Mad Zombie Collectables offers flat-rate shipping on eligible orders within Australia.
|
Order Value |
Shipping Fee |
|
$1.00 – $9.98 |
$6.00 |
|
$9.99 – $44.98 |
$12.00 |
|
$44.99 – $99.99 |
$15.00 |
|
$100.00 – $149.99 |
$18.00 |
|
$150.00 and over |
FREE* |
*Free shipping exclusions apply.
Free Shipping Exclusions
Free shipping does not apply to certain large, bulky, heavy or oversized products.
Where an item is excluded from free shipping, this may be indicated on the product page, during checkout or communicated to you before dispatch where additional freight arrangements are required.
Express Shipping
Express shipping may be available upon request.
Where Express Post or another express service requires an additional shipping charge, the additional amount must be paid before the order can be dispatched using the express service.
Please note that selecting an express shipping service does not necessarily reduce our order processing time. Express services relate to the carrier's delivery service after the parcel has been dispatched.
Shipping Insurance
Orders may include carrier cover against loss or damage up to the amount provided by the applicable shipping service, which may be limited to $100.
For higher-value orders, additional insurance or extra cover may be available at an additional cost.
Please contact us before dispatch if you would like to discuss additional insurance for your order.
Tracking
Orders may be shipped using Australia Post or another courier depending on the size, weight, value and destination of the parcel.
Once your order has been dispatched, we will email you with the carrier details and tracking number.
If you have not received tracking information after your order has been dispatched, please contact us on 0403129918 or enquiry@madzombie.com.au.
International Shipping
Mad Zombie Collectables ships to selected international destinations but our system does not calculate shipping charges. Email us on enquiry@madzombie.com.au and we will arrange a shipping quote.
International Tracking & Insurance
Where available, we recommend using a tracked shipping service, particularly for higher-value collectables.
Available international shipping methods vary according to the destination and may include Australia Post and international courier services such as FedEx.
Tracking, insurance and delivery timeframes vary depending on the service selected.
Where a customer chooses an available untracked or uninsured shipping service, the limitations of that service should be considered before proceeding.
Customs, Duties & Import Taxes
International customers are responsible for checking any customs requirements, import restrictions, duties, taxes, tariffs or other charges that may apply in their destination country.
Unless otherwise stated, international customs duties, import taxes and government charges are not included in the purchase price or shipping charge and are the responsibility of the recipient.
Customs processing may also cause delivery delays that are outside the control of Mad Zombie Collectables.
Delivery Timeframes
Any shipping or delivery timeframe provided by Mad Zombie Collectables or a carrier is an estimate only.
Once an order has been dispatched, actual delivery times may be affected by the carrier, destination, weather, customs processing, peak periods and other circumstances outside our reasonable control.
We will always endeavour to dispatch orders within our stated processing timeframes.
Orders Containing Pre-Order or Backorder Items
If an order contains in-stock products together with Pre-Order or Backorder items, the entire order will generally be held until all products are available for dispatch.
If you would like available products shipped separately, please contact us. Additional shipping charges may apply.
Please refer to our separate Pre-Order Policy and Backorder Policy for further information.
Questions About Shipping
If you have any questions regarding shipping, tracking or an existing order, please contact:
Mad Zombie Collectables
Shop 32 Regent Arcade
101 Rundle Mall
Adelaide SA 5000
Email: enquiry@madzombie.com.au
Phone: 0403129918
