Backorders

A backorder is an item that we currently do not have in stock, but you can pre-purchase it. Once you have placed an order, we will then order the item from our wholesaler. Items will be either:

1. In Stock

Where the items are in stock with the wholesaler, we expect to receive the stock approximately within 2  to 3 weeks from placing the order.

2. Backorder with Wholesaler

From time to time our supplier may also be out of stock of the item. We will contact you directly if this affects your order and discuss the options. Items that are no longer available will be immediately refunded and the order cancelled. Orders will remain active for 6 months, if at that time the item is still not in stock, then the order will be cancelled and refunded.

 

Paid up front 100% and are then shipped out to you as soon as they arrive without you having to do anything further. It Is a contract of sale between Mad Zombie Collectables (MZC) and 'you' the customer.

Items that are damaged and/or faulty will be replaced or a store credit will be provided. 

Please note that backorder dates are estimates only and subject to change. These estimates are based on the best information that we have available at the time. These changes are beyond our control and due to the discretion of our wholesalers and the manufacturers.

Shipments Containing Backorder Items

If you have placed an order on our website for in-stock and backorder items, please be aware that your order will not ship until all items have arrived in stock. The order will then be shipped out. 

Please contact one of our friendly staff members if you have any further questions. 

Processing Times

We always endeavour to process all backorders as quickly as possible, but please be aware that there will be a delay if we land a lot of backordered items at the same time.

We ask for your patience during this time so we can have as many resources on this task. Any uptake in emails/calls for updates on shipping will only slow us down as we need to reallocate resources to answer these messages.